Twilio (TWLO) announced that it will provide the communications platform to power New York City’s coronavirus contact tracing initiative sending shares up 7.5% on Friday.The cloud communications company said that New York City’s Department of Information Technology & Telecommunications (DoITT) is planning to deploy a cloud-based contact center on Twilio Flex to call, message or email COVID-19 patients, educate them on the virus, and identify their close contacts through self-reporting. Terms of the deal weren’t disclosed.The platform also provides messaging-based alerts using Twilio Voice, SMS, email or WhatsApp that prompt patients to fill out secure surveys on their symptoms. As …read more
Source:: Yahoo Finance
