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Southwest Airlines loses top spot in passenger satisfaction, even as others gain

Southwest Airlines Co, the biggest user of Boeing Co’s 737 MAX jets that were grounded worldwide following two fatal crashes, dropped two places from the top in terms of passenger satisfaction in 2019, a survey by the American Customer Satisfaction Index (ACSI) showed.

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Business News

Boeing says optional 737 MAX alert was ‘not activated as intended’

Boeing Co said an alert for angle-of-attack (AOA) sensors on its 737 MAX jets was “not activated as intended” for some customers, responding to reports it failed to tell Southwest Airlines Co and the U.S regulator that the optional feature was deactivated before a crash in Indonesia in October.

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