The Travel Industry Refunds Conundrum: Survival Versus Doing the Right Thing

Prior to the coronavirus pandemic, leading disruptive influences in travel included alternative accommodations and artificial intelligence, but during the current crisis refunds and cancellations have shattered finances, travel policies, business models, and partner and customer relationships. The fallout has triggered flexible cancellation policies, booking incentives, and some attempts at fence-mending. Consider Airbnb, which saw reservations […] …read more

Source:: Yahoo Finance

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